EBOT Elvis AKO

• Maintain and troubleshoot computer systems, networks, and servers to ensure optimal performance which greatly reduced system downtime. • Perform regular system updates and backups to ensure systems and data confidentiality, integrity and availability. • Develop and implement automation scripts to streamline IT processes and reduce manual workload by 12% • Provide technical support for hardware, software, and network issues at service stations and corporate environments boosting reliability • Carry out planned preventive maintenance on Network equipment, also reviewed and enforced IT security parameters for both the safety of employees and IT systems at client sites (Fueling stations)

• Provide first-line technical support to end-users via phone, email, and in-person, resolving hardware, software, and network issues • Manage and prioritize a high volume of support tickets, ensuring timely resolution and excellent customer service. • Assisted with server infrastructure housekeeping: scheduled data backups, tested disaster recovery plans and fine-tuned the system’s performance. • Administer user accounts, permissions, and access rights in various systems including Active Directory • Assist with deploying and setting of new hardware and software, ensuring proper configuration and user training. • Participated in the development and delivery of IT training sessions and inductions for new employees

• Supported the upgrade of the company’s network infrastructure, including the replacement of outdated switches and routers, resulting in improved network performance and reliability. • Assisted in the deployment of a new firewall system, enhancing the network’s security posture and reducing potential threats • Conducted a comprehensive audit of the network, identifying vulnerabilities and implementing necessary security measures

Training in Artificial Intelligence and Robotic Process Automation