Informatique, internet > Réseaux - Télécommunication
Infos
An IT specialist and Cloud Network Engineer with vast years of experience spanning IT and Operations, excels in Virtualization, managing, and troubleshooting computer systems and networks, with expertise in RPA and AI. I ensure seamless IT operations, optimize systems, and enhance network security, Thereby contributing to a safe, efficient and scalable IT environment.
• Maintain and troubleshoot computer systems, networks, and servers to ensure optimal performance which greatly reduced system downtime.
• Perform regular system updates and backups to ensure systems and data confidentiality, integrity and availability.
• Develop and implement automation scripts to streamline IT processes and reduce manual workload by 12%
• Provide technical support for hardware, software, and network issues at service stations and corporate environments boosting reliability
• Carry out planned preventive maintenance on Network equipment, also reviewed and enforced IT security parameters for both the safety of employees and IT systems at client sites (Fueling stations)
• Provide first-line technical support to end-users via phone, email, and in-person, resolving hardware, software, and network issues
• Manage and prioritize a high volume of support tickets, ensuring timely resolution and excellent customer service.
• Assisted with server infrastructure housekeeping: scheduled data backups, tested disaster recovery plans and fine-tuned the system’s performance.
• Administer user accounts, permissions, and access rights in various systems including Active Directory
• Assist with deploying and setting of new hardware and software, ensuring proper configuration and user training.
• Participated in the development and delivery of IT training sessions and inductions for new employees
IT Network/ Security Operations Assistant
nov. 2017
mars 2019
Du Telecom - UAE
• Supported the upgrade of the company’s network infrastructure, including the replacement of outdated switches and routers, resulting in improved network performance and reliability.
• Assisted in the deployment of a new firewall system, enhancing the network’s security posture and reducing potential threats
• Conducted a comprehensive audit of the network, identifying vulnerabilities and implementing necessary security measures
Formations
SS&C BluePrism Robotic Process Automation Professional Certificate
oct. 2023
juin 2024
BluePrism University
Training in Artificial Intelligence and Robotic Process Automation